Hamax Australia Last updated: February 2026
Hamax Australia is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and how you may access or correct it.
This website is operated by:
BikeChain Group Pty Ltd (ABN 65 652 475 388) trading as Hamax Australia, distributed by BikeSportz Imports Pty Ltd
Email: info@bikechain.com.au
References to “we”, “us” or “our” mean Hamax Australia. References to “you” mean any individual whose personal information we collect.
This Privacy Policy applies to:
By using our website or services, you consent to the collection, use and disclosure of your personal information as described in this Policy.
The type of personal information we collect depends on how you interact with us.
This may include:
You may choose to interact with us anonymously where lawful and practical; however, this may limit our ability to provide products or services.
We collect personal information when you:
We may also collect information from trusted third parties such as:
We collect, hold and use personal information to:
We may send you marketing communications where permitted by law.
You may opt out at any time by:
Opting out of marketing communications does not affect essential service or transactional messages.
We may disclose your personal information to trusted third parties including:
We take reasonable steps to ensure third parties protect your information appropriately.
Some service providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy requirements.
We use cookies and similar technologies to:
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
We may use third-party analytics tools such as Google Analytics. More information is available at: https://policies.google.com/privacy
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure, including:
Despite these safeguards, no data transmission or storage system can be guaranteed to be 100% secure.
You may request access to, or correction of, your personal information by contacting us.
We may require identity verification before processing requests and will respond within a reasonable timeframe in accordance with applicable law.
You may request deletion of your account by contacting info@bikechain.com.au.
Some information may be retained where required by law (e.g. tax, warranty or safety records).
Hamax Australia does not knowingly collect personal information from children under 16 without parental consent.
If you believe a child has provided personal information to us without consent, please contact us so we can take appropriate action.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
If you believe we have breached your privacy rights, please contact us at:
info@bikechain.com.au
We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time.
The current version will always be published on our website.
This Privacy Policy is governed by the laws of Victoria, Australia.